Ride-hailing platform Uber India has taken a major step by integrating with ONDC (Open Network for Digital Commerce) to offer metro ticketing services, starting with the Delhi Metro. This marks Uber’s first integration with India’s digital public infrastructure, building on a prior MoU signed during CEO Dara Khosrowshahi’s India visit earlier this year.
With this move, Uber becomes one of the first mobility giants to enable public transport ticketing on ONDC, further expanding its multimodal strategy that already includes cars, autos, bikes, and buses. The service will go live in three more cities later this year.
“We are starting off with metro ticketing and B2B logistics, and will explore more services going forward,” said Prabhjeet Singh, President of Uber India and South Asia.
However, Uber will not be offering ride-hailing via ONDC just yet, similar to its rival Ola, which also limits its ONDC offerings to logistics and retail.
🔄 Metro Ticketing Made Easy on the Uber App
Starting May 19, Delhi Metro users can now plan their journeys, buy QR-code-based tickets, and view real-time transit updates—all from the Uber app. This service is made possible through a collaboration with the Delhi Metro Rail Corporation (DMRC) and ONDC’s backend system.
Uber highlighted that ONDC’s interoperable infrastructure helped accelerate this integration, compared to a direct partnership model.
📦 Uber Eyes B2B Logistics Through ONDC
Uber is also gearing up to launch a business-to-business (B2B) logistics service via ONDC, initially targeting food delivery. This move allows businesses to use Uber’s vast delivery network without investing in their own fleet.
The service aims to expand to e-commerce, grocery, healthcare, and pharmacy logistics, opening up new growth avenues for Uber and potentially boosting ONDC’s presence in logistics—a segment that saw flat volumes in April.
📊 ONDC’s Current Performance and Uber’s Role
ONDC’s monthly transactions stood at 1.6 crore in April 2025, with mobility accounting for the bulk of it at 93 lakh orders. However, retail transactions dropped to an 11-month low of 43 lakh, while logistics remained flat at 24 lakh.
Uber’s integration could be crucial in helping ONDC strengthen its footprint in urban transport and logistics, especially as retail growth tapers off.
Vibhor Jain, Acting CEO & COO at ONDC, called Uber’s onboarding a milestone in enhancing access to trusted, interoperable digital infrastructure in India.
“India has made remarkable progress with Digital Public Infrastructure like ONDC. We’re thrilled to support it with metro ticketing via the Uber app,” said Praveen Neppalli Naga, CTO of Uber.
