\u201cIndia has excellent hospitals and doctors, but poor insurance claim experiences,\u201d said Alok Bansal, Co-founder and Executive Vice Chairman of PB Fintech, during a conversation at the Indian Mobile Congress in New Delhi.<\/p>\n
Bansal, who co-founded Policybazaar and Paisabazaar, stressed that India\u2019s healthcare and insurance ecosystem needs a fundamental realignment to truly serve consumers.<\/p>\n
\n\u201cEven though we have world-class hospitals, from an insurance customer\u2019s perspective, the experience is subpar \u2014 and that needs urgent attention,\u201d he noted.<\/p>\n<\/blockquote>\n
Misaligned Incentives and Customer Experience Gaps<\/h2>\n
Bansal pointed out that misaligned incentives between insurers, hospitals, and service providers often result in frustrating experiences for customers during the claims process. According to him, service delivery in insurance often occurs\u00a0inside hospitals or garages, but the structure fails to prioritize customer satisfaction.<\/p>\n
He emphasized that this disconnect in India\u2019s insurance ecosystem must be addressed to make healthcare more customer-friendly and effective.<\/p>\n
Also Read: Trump\u2019s $300 Million White House Ballroom Backed by Corporate Titans<\/a><\/strong><\/em><\/p>\n
PB Fintech\u2019s Foray into Healthcare: Launch of PB Healthcare<\/h2>\n
As PB Fintech looks beyond insurance, it has launched a new venture called PB Healthcare, aiming to integrate preventive, chronic, and hospital-based care into one ecosystem.<\/p>\n
The company recently raised $218 million in a seed round, led by General Catalyst, with participation from PB Fintech and other investors. The funds will be used to set up four to five hospitals around New Delhi by 2027, and over time, expand to a network of 25\u201330 hospitals across 10 Indian cities.<\/p>\n
\n\u201cThe aim is to get customers through a narrow network but give them wide coverage \u2014 from preventive care to post-hospitalisation,\u201d Bansal explained.<\/p>\n<\/blockquote>\n
Leveraging Technology and AI in Healthcare<\/h2>\n
Bansal revealed that technology and Artificial Intelligence (AI) will play a major role in PB Healthcare\u2019s growth and efficiency.<\/p>\n
\n\u201cWe are trying to do everything in-house with a lot of tech and AI involved. The next three to five years will prove whether we\u2019re right or wrong,\u201d he added.<\/p>\n<\/blockquote>\n
This tech-driven model aims to improve service delivery, reduce inefficiencies, and offer better patient outcomes through data-driven healthcare solutions.<\/p>\n
India\u2019s Healthcare Capacity and Cost Challenges<\/h2>\n
Bansal also addressed India\u2019s limited medical infrastructure, noting that the number of hospital beds per thousand people in India is far lower than in other developing countries.<\/p>\n
While India offers quality treatment at a fraction of global costs, healthcare still feels expensive for local consumers.<\/p>\n
\n\u201cAn open-heart surgery may cost \u20b95\u201315 lakh in India compared to \u20b92 crore in the US. Even then, Indian consumers find it costly,\u201d he said.<\/p>\n<\/blockquote>\n
He also welcomed private equity investments in healthcare, saying India urgently needs capital to expand its medical infrastructure. According to Bansal, around 30,000\u201335,000 new beds could be added in the next 3\u20135 years, mostly in tier-1 cities.<\/p>\n
Encouraging Innovation with Supportive Regulation<\/h2>\n
On the regulatory side, Bansal praised India\u2019s fintech regulation but emphasized the need for more room for innovation and experimentation.<\/p>\n
\n\u201cOur experience with regulators has been positive, but young companies need flexibility. If compliance becomes too strict early on, experimentation dies at the seed stage,\u201d he cautioned.<\/p>\n<\/blockquote>\n
Vision for the Future<\/h3>\n
Bansal concluded by highlighting PB Fintech\u2019s broader mission to create long-term value for Indian consumers.<\/p>\n
\n\u201cIndia is complex \u2014 multiple languages, states, and demographics. Even solving one small part can create massive value for everyone,\u201d he said.<\/p>\n<\/blockquote>\n
With PB Healthcare, PB Fintech aims to redefine how healthcare and insurance work together \u2014 making access, affordability, and service quality truly aligned for Indian consumers.<\/p>\n
Click here to explore:<\/strong><\/em>
\nFII DII Data<\/a>
\nIPO<\/a>
\nBSE Sensex<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"\u201cIndia has excellent hospitals and doctors, but poor insurance claim experiences,\u201d said Alok Bansal, Co-founder and Executive Vice Chairman of PB Fintech, during a conversation at the Indian Mobile Congress in New Delhi. Bansal, who co-founded Policybazaar and Paisabazaar, stressed that India\u2019s healthcare and insurance ecosystem needs a fundamental realignment to truly serve consumers. \u201cEven […]<\/p>\n","protected":false},"author":10,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1362],"tags":[],"ppma_author":[1386],"class_list":{"0":"post-16088","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-finance-and-economy-news"}," _eael_post_view_count":0,"authors":[{"term_id":1386,"user_id":10,"is_guest":0,"slug":"ruchikadave","display_name":"Ruchika Dave","avatar_url":{"url":"https:\/\/trending.niftytrader.in\/wp-content\/uploads\/2025\/07\/Ruchika-Dave.jpg","url2x":"https:\/\/trending.niftytrader.in\/wp-content\/uploads\/2025\/07\/Ruchika-Dave.jpg"},"0":null,"1":"","2":"","3":"","4":"","5":"","6":"","7":""}],"_links":{"self":[{"href":"https:\/\/www.niftytrader.in\/markets\/wp-json\/wp\/v2\/posts\/16088","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.niftytrader.in\/markets\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.niftytrader.in\/markets\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.niftytrader.in\/markets\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.niftytrader.in\/markets\/wp-json\/wp\/v2\/comments?post=16088"}],"version-history":[{"count":2,"href":"https:\/\/www.niftytrader.in\/markets\/wp-json\/wp\/v2\/posts\/16088\/revisions"}],"predecessor-version":[{"id":16091,"href":"https:\/\/www.niftytrader.in\/markets\/wp-json\/wp\/v2\/posts\/16088\/revisions\/16091"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.niftytrader.in\/markets\/wp-json\/wp\/v2\/media\/16089"}],"wp:attachment":[{"href":"https:\/\/www.niftytrader.in\/markets\/wp-json\/wp\/v2\/media?parent=16088"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.niftytrader.in\/markets\/wp-json\/wp\/v2\/categories?post=16088"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.niftytrader.in\/markets\/wp-json\/wp\/v2\/tags?post=16088"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.niftytrader.in\/markets\/wp-json\/wp\/v2\/ppma_author?post=16088"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}