Prime Minister Narendra Modi has issued a strong statement amid the ongoing IndiGo flight crisis, emphasising that government rules and regulations should be designed to improve governance, not create challenges for Indian citizens. His remarks come at a time when the country’s largest airline continues to face severe operational disruptions, now stretching into its eighth consecutive day.
The comments were shared by Parliamentary Affairs Minister Kiren Rijiju, who briefed the media on the Prime Minister’s views following a meeting with NDA MPs. The aviation sector has been under intense public scrutiny due to IndiGo’s sustained turmoil, leading to flight cancellations, delays, and widespread passenger inconvenience.
PM Modi: “Rules Should Improve the System, Not Burden Citizens”
According to Kiren Rijiju, the Prime Minister expressed deep concern over the ongoing aviation chaos, especially the difficulties faced by passengers during the IndiGo disruption.
PM Modi, as quoted by Rijiju, said:
“It is our responsibility to ensure that no citizen of India faces any hardship from the government simply because they are Indian citizens.”
He further added that while regulations are necessary for maintaining order and improving governance, they should not be misused in a way that ends up harassing the public.
Rijiju highlighted the PM’s clear stance:
Rules and regulations must serve people.
Governance should be strengthened, not complicated.
Authorities must ensure citizens do not suffer unnecessarily.
The remarks underline the government’s broader effort to reassess how regulatory frameworks impact public services—especially sectors such as aviation, which directly touch millions of lives every day.
IndiGo Crisis Enters Day 8: Operational Challenges Mount
While PM Modi’s comments were rooted in improving citizen experience, the timing overlaps with Indigo’s ongoing disruptions, which have stretched for eight straight days. The airline continues to struggle with stabilising operations, and the crisis has become a national talking point.
According to the information shared:
▶ IndiGo has now lost 5% of its flying routes.
This reduction indicates the seriousness of operational challenges and how deeply the crisis has affected the airline’s network capacity.
▶ The airline is seeking more time to stabilise operations.
IndiGo has reportedly requested additional time to bring its services back to normal, signalling that the disruptions may continue further.
While the exact causes of the prolonged disruption were not provided in the shared details, what is clear is that the situation has become a significant operational setback for the airline — one that has impacted flight schedules, passenger plans, and overall service reliability.
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Government Monitoring the Situation Closely
Although PM Modi did not explicitly mention IndiGo by name during the meeting, Rijiju confirmed that the broader concerns around aviation sector governance were discussed. The ongoing IndiGo crisis naturally forms a major part of that context.
The PM’s message suggests:
Government agencies must not create additional hurdles during a crisis.
Passenger experience should remain central to any regulatory action.
Aviation oversight must focus on efficiency, not harassment or procedural burden.
These statements come at a time when passengers have been venting frustrations on social media, grappling with long delays, cancellations, and lack of clarity regarding flight schedules.
Impact on Passengers and the Aviation Sector
The IndiGo disruption has had ripple effects across the sector:
1. Passenger inconvenience remains high
The eighth day of disruption indicates prolonged challenges for travellers who rely heavily on the airline for domestic and business travel.
2. Route availability has reduced
With 5% of routes affected, connectivity between several city pairs has been hit.
3. Operational stability remains uncertain
The airline’s request for more time signals that passengers may need to brace for further delays and cancellations.
4. Regulatory focus intensifies
PM Modi’s emphasis on non-harassment hints that the government may push agencies to ensure smoother recovery processes rather than tightening compliance burdens during such disruptions.
NDA MPs Briefed on Aviation Sector Concerns
During the meeting with NDA MPs, Kiren Rijiju provided insights into the Prime Minister’s thinking on the aviation scenario. His remarks underline a need to:
Re-evaluate how rules impact operations
Ensure that governance frameworks support, not hinder, service delivery
Protect citizens from unnecessary bureaucratic pressure
These priorities come at a crucial time when the aviation sector is dealing with one of its longest-running operational disruptions in recent months.
A Strong Message During a Moment of Crisis
The Prime Minister’s comments reflect a clear message:
Government systems must remain people-centric, and crisis management should not worsen passenger experience.
As the IndiGo crisis continues into its eighth day, his remarks signal:
Empathy for affected passengers
Concern for operational efficiency
Expectation that authorities must act responsibly
Assurance that governance is meant to serve citizens
The broader aviation sector will likely view this as a call to streamline operations, reduce procedural delays, and ensure uninterrupted customer service.
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